Política de reembolso

Return & Refund Policy

At mennts, we want shopping with us to feel simple and worry-free. 

This policy is applicable for Norway, Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hungary, Ireland, Israel, Italy, Netherlands, Poland, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States

Key Information

  • Return period: 30 days from the date of delivery

  • Refund processing: Within 7 days after the return is approved

  • Restocking fees: None

  • Return shipping: Paid by the customer, except for defective, damaged, or incorrect items

  • Exchanges: Available

Returns

Items can be returned within 30 days of delivery as long as they are unused, undamaged, and returned in their original packaging with all tags intact.

How to Start a Return

  1. Email support@mennts.com with your order number and the reason for the return.

  2. We’ll reply with detailed return instructions and the correct return address.

  3. Securely package the item and ship it using a trusted courier.

Refunds

After your return arrives and is inspected, we’ll issue a full refund (excluding original shipping costs) to your original payment method within 7 days.
There are no restocking or handling fees.

Exchanges

If you’d like to exchange your item for a different color, style, or product, contact support@mennts.com within 30 days of delivery. We’ll guide you through the exchange process.

Return Conditions

  • Change of mind: Accepted if the item is unused and in original packaging

  • Defective items: Please send clear photos so we can arrange a replacement or refund

  • Damaged on arrival: Must be reported within 48 hours of delivery with photos

  • Incorrect item received: Contact us immediately and we’ll send the correct item at no additional cost

  • Package not received: Reach out to us so we can investigate; if confirmed lost, we’ll issue a replacement or full refund

Order Cancellations

Orders can be canceled before they ship by emailing support@mennts.com.
If the order has already been dispatched, it can be returned after delivery in line with our return policy.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, email photos of the item and packaging to support@mennts.com. We’ll resolve the issue promptly with a replacement or refund.

Website Name: mennts.com

Address: Krabberødsvingen 4, 1615 Fredrikstad, Norway

Email: support@mennts.com

Phone: +47 965 19 889

Business Hours: Monday to Friday: 09:00 – 17:00 PM (GMT+1)

Response Hours: We respond within 24 hours (business days)